DRIVER CPC MODULE 3 (MANUAL HANDLING & CUSTOMER CARE)

Duration: 7 hours

Price: £60.00
Course Dates
This course has no specifically scheduled dates at this time and is currently only running integrated within our full ADR course.

To provide Drivers with the instruction required by the Driving Standards Agency (DSA) and JAUPT in order to obtain their Driver Qualification Card (DQC).

Driver CPC training is a requirement for most LGV drivers under the new Driver CPC Regulations. Drivers are required to undertake 35 hours of continued professional development training every 5 years in order to maintain their ability to drive professionally.

The D CPC course covers a diverse range of transport, legal, business and safety related topics in order to provide professional development for drivers.

Course Elements

Manual Handling Awareness

Manual handling course content & objectives
Injuries associated with Manual Handling
Definition of Manual Handling
Exposure to Manual Handling in the Workplace
Manual Handling Techniques & Equipment
Manual Handling Risk Assessment Exercise
Customer care principles
Suggestions for Improvements

Customer Care

Overview and objectives
Importance of good customer care
Who is the customer for LGV / PCV drivers
Internal / external customers
Communication
Perception and expectations
Importance of good customer care

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Contact Details

Main Office

AquaTerra House,
Tofthills Avenue,
Midmill Business Park,
Kintore, Aberdeen,
UK, AB51 0QP

Email Address

Bookings@aquaterra.co.uk

Phone Number

+44 (0) 1224 392626