DRIVER CPC MODULE 3 (MANUAL HANDLING & CUSTOMER CARE)

Duration: 7 hours

To provide Drivers with the instruction required by the Driving Standards Agency (DSA) and JAUPT in order to obtain their Driver Qualification Card (DQC).

Driver CPC training is a requirement for most LGV drivers under the new Driver CPC Regulations. Drivers are required to undertake 35 hours of continued professional development training every 5 years in order to maintain their ability to drive professionally.

The D CPC course covers a diverse range of transport, legal, business and safety related topics in order to provide professional development for drivers.

Course Elements

Manual Handling Awareness

Manual handling course content & objectives
Injuries associated with Manual Handling
Definition of Manual Handling
Exposure to Manual Handling in the Workplace
Manual Handling Techniques & Equipment
Manual Handling Risk Assessment Exercise
Customer care principles
Suggestions for Improvements

Customer Care

Overview and objectives
Importance of good customer care
Who is the customer for LGV / PCV drivers
Internal / external customers
Communication
Perception and expectations
Importance of good customer care

Name

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Contact Details

Main Office

AquaTerra House,
Tofthills Avenue,
Midmill Business Park,
Kintore, Aberdeen,
UK, AB51 0QP

Email Address

Bookings@aquaterra.co.uk

Phone Number

+44 (0) 1224 392626